We are a Dispensing Practice and dispense drugs for Patients who live in rural areas further than a mile from a Chemist. Patients may take a paper prescription to a town chemist if they wish.
The Practice uses a computer system to print the prescriptions and monitor repeat prescriptions. The computer's prescription register contains all our patients' names which enables us to operate a safe and efficient prescribing system.
Repeat prescriptions will be given for one months' treatment at a time. Prescriptions are ready to collect two working days after ordering (Saturday and Sunday not included). The computer system we use is set to give the amount and frequency of drugs as prescribed by the doctor - usually enough for one month. If prescriptions are ordered early, we may need to enquire about the reason to ensure that the correct treatment is being given. The normal time to re-order is during the last week of the current prescription, allowing two working days for processing and checking.
Please make telephone requests for repeat prescriptions on 01872 562201. This is a dedicated 24 hr line for repeat prescriptions only. It is a simple voice-mail message which most patients find convenient and easy to use.
If you prefer, you may leave a written request or marked repeat prescription form at the Surgery. You may also fax repeat requests if you wish or order on-line at www.chacewatersurgery.co.uk .
When you order your prescription please remember to allow 2 full working days before you collect them:
|IF YOU ORDER ON ||IT WILL BE READY ON |
|MONDAY ||WEDNESDAY |
|TUESDAY ||THURSDAY |
|WEDNESDAY ||FRIDAY |
|THURSDAY ||MONDAY |
|FRIDAY ||TUESDAY |
|SATURDAY ||WEDNESDAY |
|SUNDAY ||WEDNESDAY |
Prescriptions are processed bewteen 8.30 am - 5.30 pm (with Dispensary Staff available to take any queries up to 6.00 pm) on weekdays ONLY (Monday - Friday).
Please consider these times when ordering ie: if after 5.30 pm the request will not be accepted until the following day OR at weekends the request will not be accepted until the following Monday (Tuesday if a Bank Holiday).
For urgent medicine requests in Surgery time please telephone us and we will endeavour to assist you.
For urgent medicine requests when the Surgery is closed please contact NHS 111 who will advise you accordingly.