Complaints Procedure

The doctors and staff will try to provide the best treatment for all patients at all times. If you have a complaint about the treatment you or someone you care for has received please let us know as soon as possible.

All complaints will be managed  by the practice manager and responded to within three working days. An investigation will take place and we aim to respond in full within four weeks. This procedure complies with the NHS England Complaints Policy  and our full procedure can be viewed here:

More information about the complaints process can be viewed here:

We welcome any suggestions as to how we can improve the services we offer.